Refund Policy

1. No Refund Policy

Tivimate Player is a digital product, and all sales are final. We do not offer refunds once a purchase has been completed. Please ensure that you test the free version before purchasing the premium version.

2. Exceptions

Refunds will only be considered under the following circumstances:

• Duplicate Purchase – If you were accidentally charged more than once for the same product.
• Technical Issues – If the premium version fails to activate due to a verified system error on our end.

3. Non-Refundable Cases

Refunds will not be issued for:

• Change of mind after purchase.
• Compatibility issues with your IPTV service or third-party apps.
• Incorrect purchases or accidental transactions.
• User error in setting up or using Tivimate Player.

4. How to Request a Refund (If Applicable)

If you meet the refund criteria, please contact us at contact@tivimate.co.com with the following details:

• Order ID or proof of purchase
• Reason for refund request
• Screenshots or details of the issue

We will review your request and respond within 5-7 business days.

5. Changes to This Policy

We reserve the right to update this Refund Policy at any time. It is the user’s responsibility to review this policy periodically.

For any questions, contact contact@tivimate.co.com.