{"id":1571,"date":"2025-11-14T08:03:51","date_gmt":"2025-11-14T08:03:51","guid":{"rendered":"https:\/\/tivimate.co.com\/?p=1571"},"modified":"2025-11-14T10:13:57","modified_gmt":"2025-11-14T10:13:57","slug":"troubleshooting-fixes","status":"publish","type":"post","link":"https:\/\/tivimate.co.com\/app\/troubleshooting-fixes\/","title":{"rendered":"Troubleshooting & Fixes"},"content":{"rendered":"\t\t
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Need Help or Support?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Troubleshooting & Fixes.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t TiviMate is not loading channels<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

If your channels are not loading, the first thing to check is whether your IPTV subscription is still active. Most issues occur because the playlist (M3U URL or Xtream Codes) has expired or been updated by the provider. Go to Settings > Playlists in TiviMate and re-import your playlist. If you\u2019re using an M3U URL, copy and paste it into a web browser to ensure it is still working. If it isn\u2019t, request an updated link from your IPTV provider.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tEPG (TV Guide) is not showing or outdated<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

The Electronic Program Guide (EPG<\/a>) relies on a valid XMLTV source. Go to Settings > EPG in TiviMate and confirm that the correct EPG source is linked to your playlist. Tap \u201cUpdate\u201d to refresh the guide. If it still doesn\u2019t load, clear the EPG data and reload. Some providers use separate EPG links, so ensure you\u2019re using the correct one provided by your IPTV service.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Playback buffering, lagging, or freezing during streaming<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

Buffering is usually related to network performance. Make sure you have a stable internet connection with at least 20 Mbps download speed. Switch to a wired Ethernet connection if possible. Within TiviMate, go to Settings > Playback and change the decoder from Hardware to Software (or vice versa). This can often resolve performance issues. Additionally, close background apps and free up storage space on your device.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAudio and video are out of sync<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

This can be corrected during playback. While watching a channel, open the playback options and adjust the Audio Delay slider until the sound matches the video. If the issue continues across channels, change the decoder setting in Settings > Playback from Hardware to Software.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tTiviMate app crashes or keeps closing<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

Frequent crashes can be caused by outdated versions or corrupted cache. Go to your device settings and clear TiviMate\u2019s cache and data. If the problem persists, uninstall and reinstall the latest version of the app from the Google Play Store. Make sure your device has enough storage space and is running the latest firmware update.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Missing channels in the playlist<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

Sometimes, IPTV providers remove or update channels. Refresh your playlist in TiviMate or re-import it using Xtream Codes credentials instead of M3U, as Xtream Codes updates automatically. If certain channels are permanently missing, contact your IPTV provider for clarification.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tTiviMate Premium activation not working<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

To activate Premium, you must first purchase a license through the TiviMate Companion app (available on Android smartphones only). After purchase, log into your TiviMate Player using the same Google account. If the Premium features are still locked, go to Settings > Account > Restore Purchase.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tRecording feature does not work or fails to save<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

Recording requires sufficient storage on your device or connected external drive. Check Settings > Recording to set the correct storage location. Some IPTV providers block recording, so if recordings fail on all channels, confirm whether your provider allows it.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t No sound on channels during playback<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

If you are experiencing video without sound, first check your TV or device volume settings. Then, during playback, change the audio track using the playback menu. In Settings > Playback, switch the audio decoder from Hardware to Software, as this often fixes missing audio issues.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tTiviMate freezes when changing channels<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

If TiviMate becomes unresponsive when switching channels, clear the app cache and update the app to the latest version. Disabling Timeshift in Playback Settings can also help, as some IPTV playlists don\u2019t fully support this feature.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan\u2019t log in to TiviMate Premium on a new device<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

A single TiviMate Premium account is limited to 5 devices. If you\u2019ve reached the limit, log into the TiviMate Companion app and deactivate older devices you no longer use. Then log into the new device using your Google account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPlaylist shows \u2018Invalid\u2019 or doesn\u2019t load at all<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

If your playlist URL is marked invalid, double-check the credentials. Paste the M3U URL in a web browser to verify that it\u2019s working. If it doesn\u2019t load, your IPTV provider may have updated the URL. Contact them for a new playlist.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Channels take too long to load<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

Slow channel loading can be caused by too many channels or groups in your playlist. Disable groups you don\u2019t use in TiviMate to reduce load time. Clearing app cache and closing unused apps can also speed up performance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tExternal players like VLC or MX Player not working<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

To use an external player, you must first install it on your device. Then go to Settings > Playback > External Player in TiviMate and select your preferred app. If the external player doesn\u2019t appear, reinstall it and restart TiviMate.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Subtitles are not showing or unavailable<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

During playback, open the menu and enable subtitles. If no subtitles are found, try switching the audio track. You can also connect TiviMate with OpenSubtitles.org by logging into your account through Settings > Subtitles.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Tivimate\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"tivimate\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Need Help or Support? Troubleshooting & Fixes. TiviMate is not loading channels If your channels are not loading, the first thing to check is whether your IPTV subscription is still active. Most issues occur because the playlist (M3U URL or Xtream Codes) has expired or been updated by the provider. Go to Settings > Playlists […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_canvas","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[47],"tags":[],"class_list":["post-1571","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"admin","author_link":"https:\/\/tivimate.co.com\/app\/author\/admin\/"},"rttpg_comment":0,"rttpg_category":"Uncategorized<\/a>","rttpg_excerpt":"Need Help or Support? Troubleshooting & Fixes. TiviMate is not loading channels If your channels are not loading, the first thing to check is whether your IPTV subscription is still active. Most issues occur because the playlist (M3U URL or Xtream Codes) has expired or been updated by the provider. Go to Settings > Playlists…","_links":{"self":[{"href":"https:\/\/tivimate.co.com\/app\/wp-json\/wp\/v2\/posts\/1571","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tivimate.co.com\/app\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tivimate.co.com\/app\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tivimate.co.com\/app\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tivimate.co.com\/app\/wp-json\/wp\/v2\/comments?post=1571"}],"version-history":[{"count":15,"href":"https:\/\/tivimate.co.com\/app\/wp-json\/wp\/v2\/posts\/1571\/revisions"}],"predecessor-version":[{"id":1591,"href":"https:\/\/tivimate.co.com\/app\/wp-json\/wp\/v2\/posts\/1571\/revisions\/1591"}],"wp:attachment":[{"href":"https:\/\/tivimate.co.com\/app\/wp-json\/wp\/v2\/media?parent=1571"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tivimate.co.com\/app\/wp-json\/wp\/v2\/categories?post=1571"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tivimate.co.com\/app\/wp-json\/wp\/v2\/tags?post=1571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}