{"id":436,"date":"2025-02-26T10:41:23","date_gmt":"2025-02-26T10:41:23","guid":{"rendered":"https:\/\/tivimate.co.com\/?page_id=436"},"modified":"2025-02-26T10:43:30","modified_gmt":"2025-02-26T10:43:30","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/tivimate.co.com\/app\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"436\" class=\"elementor elementor-436\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-28a5a168 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"28a5a168\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5cda8030\" data-id=\"5cda8030\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38e30f99 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"38e30f99\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3109b6e9 elementor-widget__width-auto elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"3109b6e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon elementor-animation-bob\">\n\t\t\t<i aria-hidden=\"true\" class=\"icon icon-chevron-down\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1007e7bd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1007e7bd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-64162440\" data-id=\"64162440\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-51221222 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"51221222\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2797cba4\" data-id=\"2797cba4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-102b107f elementor-widget__width-auto elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"102b107f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-743cd095 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"743cd095\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"83\" data-end=\"111\"><strong data-start=\"86\" data-end=\"109\">1. No Refund Policy<\/strong><\/h2><p data-start=\"112\" data-end=\"336\">Tivimate Player is a <strong data-start=\"133\" data-end=\"152\">digital product<\/strong>, and all sales are <strong data-start=\"172\" data-end=\"181\">final<\/strong>. We do <strong data-start=\"189\" data-end=\"196\">not<\/strong> offer refunds once a purchase has been completed. Please ensure that you test the <strong data-start=\"279\" data-end=\"295\">free version<\/strong> before purchasing the premium version.<\/p><h2 data-start=\"338\" data-end=\"360\"><strong data-start=\"341\" data-end=\"358\">2. Exceptions<\/strong><\/h2><p data-start=\"361\" data-end=\"429\">Refunds will only be considered under the following circumstances:<\/p><ul data-start=\"430\" data-end=\"643\"><li data-start=\"430\" data-end=\"528\"><strong data-start=\"432\" data-end=\"454\">Duplicate Purchase<\/strong> \u2013 If you were accidentally charged more than once for the same product.<\/li><li data-start=\"529\" data-end=\"643\"><strong data-start=\"531\" data-end=\"551\">Technical Issues<\/strong> \u2013 If the premium version fails to activate <strong data-start=\"595\" data-end=\"629\">due to a verified system error<\/strong> on our end.<\/li><\/ul><h2 data-start=\"645\" data-end=\"677\"><strong data-start=\"648\" data-end=\"675\">3. Non-Refundable Cases<\/strong><\/h2><p data-start=\"678\" data-end=\"715\">Refunds <strong data-start=\"686\" data-end=\"698\">will not<\/strong> be issued for:<\/p><ul data-start=\"716\" data-end=\"942\"><li data-start=\"716\" data-end=\"754\"><strong data-start=\"718\" data-end=\"736\">Change of mind<\/strong> after purchase.<\/li><li data-start=\"755\" data-end=\"827\"><strong data-start=\"757\" data-end=\"781\">Compatibility issues<\/strong> with your IPTV service or third-party apps.<\/li><li data-start=\"828\" data-end=\"883\"><strong data-start=\"830\" data-end=\"853\">Incorrect purchases<\/strong> or accidental transactions.<\/li><li data-start=\"884\" data-end=\"942\"><strong data-start=\"886\" data-end=\"900\">User error<\/strong> in setting up or using Tivimate Player.<\/li><\/ul><h2 data-start=\"944\" data-end=\"995\"><strong data-start=\"947\" data-end=\"993\">4. How to Request a Refund (If Applicable)<\/strong><\/h2><p data-start=\"996\" data-end=\"1107\">If you meet the refund criteria, please contact us at <strong data-start=\"1050\" data-end=\"1077\"><a rel=\"noopener\" data-start=\"1052\" data-end=\"1075\">contact@tivimate.co.com<\/a><\/strong> with the following details:<\/p><ul data-start=\"1108\" data-end=\"1223\"><li data-start=\"1108\" data-end=\"1145\"><strong data-start=\"1110\" data-end=\"1143\">Order ID or proof of purchase<\/strong><\/li><li data-start=\"1146\" data-end=\"1179\"><strong data-start=\"1148\" data-end=\"1177\">Reason for refund request<\/strong><\/li><li data-start=\"1180\" data-end=\"1223\"><strong data-start=\"1182\" data-end=\"1221\">Screenshots or details of the issue<\/strong><\/li><\/ul><p data-start=\"1225\" data-end=\"1296\">We will review your request and respond within <strong data-start=\"1272\" data-end=\"1293\">5-7 business days<\/strong>.<\/p><h2 data-start=\"1298\" data-end=\"1332\"><strong data-start=\"1301\" data-end=\"1330\">5. Changes to This Policy<\/strong><\/h2><p data-start=\"1333\" data-end=\"1469\">We reserve the right to update this <strong data-start=\"1369\" data-end=\"1386\">Refund Policy<\/strong> at any time. It is the user\u2019s responsibility to review this policy periodically.<\/p><p data-start=\"1471\" data-end=\"1528\">For any questions, contact <strong data-start=\"1498\" data-end=\"1525\"><a rel=\"noopener\" data-start=\"1500\" data-end=\"1523\">contact@tivimate.co.com<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Tivimate Player is a digital product, and all sales are final. We do not offer refunds once a purchase has been completed. Please ensure that you test the free version before purchasing the premium version.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-436","page","type-page","status-publish","hentry"],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"admin","author_link":"https:\/\/tivimate.co.com\/app\/author\/admin\/"},"rttpg_comment":0,"rttpg_category":null,"rttpg_excerpt":"Tivimate Player is a digital product, and all sales are final. We do not offer refunds once a purchase has been completed. Please ensure that you test the free version before purchasing the premium version.","_links":{"self":[{"href":"https:\/\/tivimate.co.com\/app\/wp-json\/wp\/v2\/pages\/436","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tivimate.co.com\/app\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tivimate.co.com\/app\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tivimate.co.com\/app\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tivimate.co.com\/app\/wp-json\/wp\/v2\/comments?post=436"}],"version-history":[{"count":16,"href":"https:\/\/tivimate.co.com\/app\/wp-json\/wp\/v2\/pages\/436\/revisions"}],"predecessor-version":[{"id":452,"href":"https:\/\/tivimate.co.com\/app\/wp-json\/wp\/v2\/pages\/436\/revisions\/452"}],"wp:attachment":[{"href":"https:\/\/tivimate.co.com\/app\/wp-json\/wp\/v2\/media?parent=436"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}